Verdure Cleaning Co ("Verdure," "we," "us," "our") respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what we collect, why we collect it, and what choices you have. By using our website or booking a service, you agree to the practices described below.
1. Who we are
Verdure Cleaning Co is a residential cleaning service based in Indianapolis, Indiana, operating throughout central Indiana. You can reach us at any time using the contact details at the bottom of this page.
2. What we collect
We only collect information we need to provide our services, operate our website, and respond to you.
Information you give us
- Contact details — name, email address, phone number.
- Service address — the home you'd like us to clean, plus any access notes you share (gate codes, parking, pets).
- Booking details — the type of clean, square footage, number of rooms, preferred dates, and any special requests.
- Payment information — collected and processed by our third-party booking and payment providers. We do not store full card numbers on our servers.
- Messages you send us — anything you email, text, or share through the website's forms.
Information we collect automatically
- Device and browser data — user-agent string, approximate device type, and the page you visited.
- Usage data — pages viewed, buttons clicked, and referring URLs to help us improve the site.
- Local storage — we save your theme preference and a small flag so we don't show the same lead form to returning visitors.
3. How we use it
We use your information to:
- Schedule, confirm, and deliver your cleaning appointments.
- Communicate with you about your booking, reminders, and follow-ups.
- Process payments and issue receipts.
- Respond to questions, complaints, and feedback.
- Send occasional updates or promotions (only if you've opted in — and you can unsubscribe any time).
- Improve our website, services, and customer experience.
- Comply with our legal and tax obligations.
We do not sell your personal information. Ever.
4. When we share it
We share your information only with trusted third parties who help us run our business, and only to the extent needed to do their job:
- Booking platform — BookingKoala, for scheduling, communications, and payments.
- Database & hosting — Supabase, for securely storing lead and customer records.
- Website hosting — Vercel, for serving this website.
- Cleaning team — the people assigned to your clean receive the information they need to show up, such as your name, address, and access notes.
- Legal requirements — if required by law, court order, or to protect our rights, property, or the safety of others.
These partners are contractually bound to protect your information and use it only for the purposes we've agreed on.
5. Cookies & storage
Our website uses minimal browser storage:
- Theme preference — remembers whether you chose light or dark mode.
- Lead form flag — prevents us from showing you the booking prompt every visit.
- Third-party tools — the booking iframe may set its own cookies to keep your session active while you fill out the form.
You can clear these at any time through your browser settings. Clearing them won't break anything — it'll just reset your preferences.
6. How long we keep it
We keep your information for as long as necessary to provide our services and meet our legal obligations:
- Active customers — for as long as you're booking with us, plus a reasonable period afterward for recurring-customer support.
- Booking and payment records — up to 7 years to comply with tax and accounting requirements.
- Marketing contacts — until you unsubscribe or ask us to delete your info.
7. Your rights
You can ask us at any time to:
- Tell you what information we have about you.
- Correct anything that's inaccurate or out of date.
- Delete your information (subject to records we're required to keep).
- Stop using your information for marketing.
- Export your information in a portable format.
Just email us using the contact details below and we'll take care of it.
8. Security
We take reasonable steps to protect your information — encrypted connections (HTTPS), access controls, and trusted hosting partners. No method of transmission or storage is 100% secure, but we treat your data the same way we treat your home: with care and respect.
9. Children's privacy
Our services are intended for adults. We don't knowingly collect information from anyone under 18. If you believe a child has shared personal information with us, please contact us and we'll delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top. Significant changes will be announced on our website or by email to active customers.
Questions, requests, or concerns about your privacy? Reach out: